StyleSavvys — Order Cancellation & Return Policy (Fashion & Clothing)

Last updated: May 15, 2025

1. Overview

StyleSavvys aims to make shopping easy and worry‑free. This policy covers order cancellations, returns, exchanges, and refunds for fashion and clothing items sold on StyleSavvys. Specific product pages may show exceptions; when so, the product page policy prevails.

2. Cancellation Policy

• Customers may cancel an order any time before the item is dispatched.
• Once an order is marked "Out for Delivery" it cannot be cancelled via the platform; you may reject the package at delivery.
• Some products have a limited cancellation window (shown on the product page or order confirmation). If that time window has passed, cancellation may not be allowed or may incur a cancellation fee — the product page/time stated at checkout is final.
• Orders placed under any express/instant delivery option (e.g., “Minutes”/same‑day) are non‑cancellable via self‑serve due to rapid fulfillment. Cancellation for such orders can be requested through Customer Support and will be considered only in exceptional circumstances (seller non‑acceptance, delivery partner not picking up, or delivery not completed within promised time).
• If StyleSavvys or the seller cancels your order for any reason (stock, logistics, suspected fraud, force majeure), you will not be charged and any prepaid amount will be refunded.
• Refund timeline for cancellations initiated by StyleSavvys or sellers: within 5–7 business days to the original payment method (card/bank) or immediately as store credit where applicable.

3. Return & Exchange Policy — Summary (Fashion & Clothing)

• Standard return window (unless otherwise stated on product page): 10 days from date of delivery.
• Actions available within the return window: Refund, Replacement (same item/size/color if available), or Exchange for another item (subject to eligibility).
• One-time replacement/exchange: A given order item may be eligible for one replacement/exchange under this policy unless otherwise specified on the product page.
• All returns/exchanges are subject to inspection for compliance with the conditions in Section 5.

4. Category-specific Return Windows (Fashion focus)

• Apparel (tops, dresses, shirts, trousers, jeans, skirts): 10 days — Refund / Replacement / Exchange
• Footwear: 10 days — Refund / Replacement / Exchange (item must be tried on a carpeted/dry surface; signs of wear void return)
• Bags & Small Accessories (belts, wallets, hats, scarves): 10 days — Refund / Replacement / Exchange
• Jewelry & Costume Accessories: 10 days — Refund / Replacement / Exchange (non‑pierced jewelry hygienic seals must be intact)
• Innerwear, Swimwear, Socks, Hosiery, Undergarments: Non‑returnable for hygiene reasons unless delivered damaged, defective, or different from ordered — in such cases, return/replacement accepted if reported within 10 days and hygiene seals/tags are intact
• Personalized / Customized Clothing: Non‑returnable and non‑exchangeable unless defective/damaged on delivery
• Clearance / Final Sale items: Non‑returnable unless faulty — product page will indicate final sale status

Note: If a product page shows a different return window or an exception, that specific policy will apply.

5. Conditions for a Successful Return

At pick‑up or at drop‑off, products must meet all of the following:

• Correct product: Label/sku/brand/size/serial/IMEI (if applicable) must match the order records.
• Complete product: All original in‑box accessories, tags, freebies, user manuals, and warranty cards must be present.
• Unused & hygienic: Item must be unused, unwashed, unsoiled, and with all original tags and hygiene seals intact.
• Undamaged packaging: Original packaging/box must be present and not significantly damaged.
• For footwear, sole & insole must be unworn and clean; try‑on only on dry, clean surfaces.

Returns will be refused if any of the above conditions are not met.

6. How to Request a Return / Exchange

1. Go to My Orders → Select order → Request Return / Exchange and choose reason.
2. Follow on‑screen instructions to schedule pickup or drop the item at the designated location (if offered).
3. StyleSavvys (or the seller) will arrange pickup within the stated pickup window. During pickup, the field executive will inspect the item.
4. If pickup is not available at your address, you may be asked to drop off at an assigned location.

For urgent cases (damaged/wrong item during open box delivery), contact Customer Support immediately for on‑spot resolution.

7. Inspection, Processing & Refund Timelines

• After the item is received and inspected, valid refunds will be processed within 5–7 business days to the original payment method.
• If the payment was via Gift Card / Store Credit / eGV, refunds may be credited as store credit immediately or within 3 business days.
• If a replacement/exchange is approved, StyleSavvys will ship the replacement within the standard dispatch timeline; shipping timelines depend on stock availability.
• If the replacement is unavailable, you will be offered a refund or store credit.

8. Refund Deductions & Fees

• Return pickup fees: Where applicable, a nominal return pickup fee may be charged if the return reason is buyer’s remorse (e.g., wrong size/changed mind). If the return is due to product defect, wrong/damaged delivery, or seller/StyleSavvys fault, no pickup fee will be charged.
• Refund amount: Refunds equal the paid transaction amount minus any non‑refundable fees (shown at time of return initiation).
• Discounts/promotions: If the original order used a promo code, refunds will be adjusted per the terms of the promotion (e.g., proportional discount adjustments). Any loyalty points redeemed may be reinstated or adjusted per program rules.

9. Wrong / Damaged / Defective Items

• If you receive a damaged, defective, or wrong item, report it within the stated return window (10 days unless product page states otherwise).
• For open‑box deliveries: if you accept an open‑box delivery after inspection, returns will not be accepted except for manufacturing defects; for on‑spot wrong/damaged receipt, immediate refund or replacement may be provided.
• For proven DOA (Dead on Arrival) or defective items, StyleSavvys will provide a free replacement or full refund, including return pickup costs.

10. Exchanges for Size / Fit

• Exchanges for size (same product, different size) are processed as replacement/exchange requests and are subject to stock availability.
• We recommend checking the size guide on each product page before ordering. Where available, use virtual fit/size tools to reduce the chance of exchanges.

11. Non‑Returnable / Limited Return Items (Fashion)

• Innerwear, swimwear, hosiery, socks, intimate accessories (unless sealed tags intact and item delivered wrong/damaged)
• Personalized/custom made garments
• Final sale / clearance items (when explicitly marked)
• Any item where hygiene tags/seals or original packaging are removed or damaged

12. Fraud Prevention & Return Limits

• To prevent fraud, StyleSavvys may limit the number of returns per customer/order and may request additional verification for suspicious returns.
• Repeated misuse of the return policy may lead to cancellation of return privileges.

13. Contact & Support

• For returns, cancellations, or questions: Visit Help Center → Orders or contact StyleSavvys Customer Support at:
  • Email: support@stylesavvys.com
  • Phone/Chat: [Insert phone number / chat link]
• Provide order ID, item details, and photos (if reporting damage/defect) for faster resolution.

14. Changes to the Policy

StyleSavvys reserves the right to update or modify this policy. Any changes will be published on the website with an updated “Last updated” date. The product page policy will always take precedence for that product.