STYLE SAVVYS: CANCELLATIONS, RETURNS & REFUNDS FAQ

SECTION A: CANCELLATIONS

1.     Can I cancel my StyleSavvys order after placing it?

Yes, you can cancel your order any time before it is dispatched. Once the status changes to "Dispatched" or "Out for Delivery," the order cannot be cancelled through the platform. In such cases, you may choose to reject the package at the time of delivery.

2. Are there any items that cannot be cancelled?

• Express/Instant Delivery: Orders placed under "Same-Day" delivery or rapid fulfilment windows are non-cancellable once confirmed.

• Limited Window Items: Certain high-demand launches may have a restricted cancellation window (e.g., 30 minutes).

3. How do I cancel my order?

Visit the 'My Orders' section in your account → Select the Order → Click 'Cancel Order'. If the cancellation window has closed, this button will be disabled.

SECTION B: RETURNS & EXCHANGES

4. What is the return policy for StyleSavvys products?

Returns are valid for all products purchased on the Platform, EXCEPT for those specifically marked on the website/product page as 'Non-Returnable.'

5. Which items are non-returnable and non-refundable?

In line with hygiene and safety standards, the following categories are typically non-returnable:

• Innerwear & Intimates: Vests, Briefs, Trunks, Lingerie, Swimwear, Socks, and Hosiery.

• Personalized Products: Any item customized or tailored specifically to your requirements.

• Final Sale Items: Products explicitly marked as "Non-Returnable" at the time of purchase.

• Hygiene-Sensitive Items: Items where the hygiene seal or original protective packaging has been tampered with.

IMPORTANT: For these specific products, a return cannot be initiated, and no refund shall be processed unless the item delivered was physically damaged, defective, or a completely different product from what was ordered.

6. What is the standard return window?

For all eligible returnable products, the window is 10 days from the date of delivery.

7. What are the conditions for a successful return? At the time of pickup, the product must pass a quality check:

• Unused & Unwashed: Tags must be attached; the item must be in original condition.

• Complete: All original packaging (boxes/dust bags), accessories, and freebies must be returned.

• Footwear: Must be tried on clean, carpeted surfaces only. Scuffed soles will result in a rejected return.

SECTION C: REFUNDS

8. How and when will I receive my refund?

• Prepaid Orders: Refunds are credited to the original payment source (UPI/Card/Bank) within 5–7 business days after the item reaches our warehouse and passes quality inspection.

• Store Credit: You may opt for immediate refund into your StyleSavvys Wallet/Store Credit, which can be used for future purchases.

9. Will my shipping charges be refunded?

Shipping or convenience fees are non-refundable for "Change of Mind" returns. However, if the return is due to a defect or error on our part, the full transaction amount (including shipping) will be refunded.

SECTION D: DAMAGED OR WRONG ITEMS

10. What if I receive a damaged or wrong product?

Report the discrepancy within 48 hours of delivery through our Help Centre. We recommend recording an "Unboxing Video" for faster resolution. If verified, we will arrange an immediate replacement or full refund at no extra cost to you.

SECTION E: CONTACT & SUPPORT

11. How do I reach StyleSavvys for return-related queries?

• Self-Serve: Go to Help Centre → Returns & Refunds on our website/app.

• Corporate Support: contact@stylesavvys.com

• Official Helpline: +91 9354172502

• Office Hours: Mon - Sat (9:00 AM - 6:00 PM)

12. GOVERNING LAW

This policy is governed by the Consumer Protection (E-Commerce) Rules, 2020 and the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.

13. CHANGES TO THIS POLICY

StyleSavvys reserves the right to alter, modify, add, or remove portions of this Policy at any time.

·       Unilateral Updates: We may update this policy to reflect changes in our internal processes, logistics partnerships, or for any other reason that StyleSavvys deems fit to ensure the operational integrity of the marketplace. * Legal Compliance: Changes may also be made to remain in alignment with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, and other prevailing statutory provisions of the Government of India.

·       Notification: We will alert you to significant changes by updating the “Last Updated” date at the top of this page. Your continued use of the Platform, or the placement of an order after such changes, constitutes your explicit acceptance of the revised Policy.

·       Product-Specific Overrides: Please note that the specific policy mentioned on a product’s description page at the time of purchase will always take precedence over the general policy for that specific transaction.