At StyleSavvys ("we", "our", "us"), customer satisfaction is our highest priority. We are committed to providing a transparent, fair, and efficient grievance redressal mechanism for all our customers. If you have any concerns regarding products, services, orders, payments, refunds, deliveries, or any other aspect of your experience on www.stylesavvys.com, we encourage you to contact us so that we can resolve your concerns promptly.
What is a Grievance?
A Grievance refers to any complaint, concern, dispute, or dissatisfaction raised by a customer relating to:
• Product quality, authenticity, or description
• Order placement or cancellation
• Payment issues
• Shipping or delivery
• Returns, replacements, or refunds
• Customer service experience
• Seller-related concerns
• Any other service provided through the StyleSavvys platform
How to Raise a Grievance
Customers may submit their grievances through any of the following channels:
• Contact Us page available on www.stylesavvys.com
• Customer Support Help Centre
• Email to our Customer Support Team
• Telephone (during business hours)
Please provide the following information while submitting your grievance:
• Full Name
• Registered Email Address
• Mobile Number
• Order ID (if applicable)
• Description of the grievance
• Supporting documents or screenshots (if any)
Providing complete information helps us investigate and resolve your concern more efficiently.
Grievance Redressal Process
Upon receiving your grievance, StyleSavvys shall follow the process below:
Step 1 – Acknowledgement
Your grievance will be acknowledged within 48 (Forty-Eight) hours of receipt through email, SMS, or phone call.
Step 2 – Complaint Registration
A unique complaint reference number will be generated and shared with you for future correspondence and status tracking.
Step 3 – Investigation
Our Customer Support Team will review the complaint, verify the relevant transaction or order details, coordinate with the concerned seller or logistics partner (where applicable), and investigate the matter thoroughly.
Step 4 – Resolution
We shall make every reasonable effort to resolve the grievance as expeditiously as possible and within the timelines prescribed under applicable laws. Where additional information is required, our support team may contact you during the investigation.
Escalation to Grievance Officer
If you are not satisfied with the resolution provided by our Customer Support Team, you may escalate your complaint to our designated Grievance Officer.
Grievance Officer
Name: Amit Maheshwari
Designation: Grievance Officer
Company: Simfex Digital Private Limited (StyleSavvys)
Registered Office: G-47, Sector-06, Noida, Gautam Buddha Nagar, Uttar Pradesh- 201301
Email: grievance@stylesavvys.com
Phone: +91-9211511130
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST), excluding public holidays.
The Grievance Officer shall review the matter independently and take appropriate steps to ensure timely resolution in accordance with applicable laws.
Closure of Grievance
A grievance shall be considered resolved and closed when:
• The customer accepts the resolution offered by StyleSavvys.
• The requested resolution has been implemented successfully.
• The customer fails to respond to our communications within a reasonable period after multiple attempts.
• The grievance has been resolved in accordance with our policies and applicable laws.
Data Privacy Grievances
If your grievance relates to the collection, use, processing, storage, or protection of your personal information, you may write to: Email: privacy@stylesavvys.com . Such complaints will be handled in accordance with our Privacy Policy and applicable data protection laws
Our Commitment
StyleSavvys is committed to:
• Providing fair and transparent grievance handling.
• Treating every customer with respect and impartiality.
• Ensuring timely investigation and resolution.
• Continuously improving our services based on customer feedback.
• Complying with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and other applicable laws of India.
